Problem Management

The Problem Reporting System (PRS) warehouses key problem reference information with an array of filters and alternative views. It cross-links with the Test Control System to enhance the tracking of test results, error corrections, and retesting. It facilitates the reduction of massive amounts of data into meaningful, usable information. PRS simplifies and enhances problem tracking, control, and communication throughout the resolution process.

PRS contains a single database, supporting multiple projects and applications. It holds problem definitions, resolutions, historical status information, code module information, etc. PRS reports facilitate the assessment of system readiness for implementation.

PRS provides full support for the entire problem discovery, definition, resolution, and regression testing process throughout software development. It additionally provides significant information regarding the ongoing quality of development to help target improvement initiatives over time.

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